Our Sustainability Framework
Our Sustainability Framework, which outlines our main pillars of People, Planet, and Pizza, concentrates our positive impact and addresses sustainability issues that are most relevant to our business and our stakeholders.
People
Human and social capital remain crucial to our business. We highly value our employees, guests, and the communities that we work with.
Talent Acquisition & Management
- 9,240 total employees and workers for 2024
- 83% of PIZZA company-owned store-based workforce live within 30 minutes from their place of work
Diversity, Equity, & Inclusion
- 49% female and 51% male employee split
Impact to Communities
- 20,725 Total number of jobs supported across PIZZA Value Chain in 2024
External Guest Engagement
- 6% of all tickets were complaints and negative feedback
Planet
Our use of resources and its consequential impacts are diligently monitored to enable us to carefully manage the inputs on which our business relies.
Natural Resource Efficiency
- Improved energy efficiency with a 13% reduction in energy intensity.
- Achieved a 6% reduction in water intensity year-on-year.
Environmental Impact Management
- 92 metric tons of plastic credit purchased in 2024
- 5th year of packaging footprint reduction initiative
Supply Chain Credibility
- 100% of active suppliers signed and acknowledged our Supplier Code of Conduct
- 100% of palm oil suppliers certified by the Roundtable on Sustainable Palm Oil
Pizza
Our products remain at the heart of our operations. Our processes ensure that they are safe and of high quality. At the same time, we are constantly looking for new ways to WOW both our guests and our planet through innovation and responsible sourcing.
Product Development & Innovation
- 16 New products launched in 2024
Food Safety & Quality
- 100% of Shakey’s stores underwent internal QSCH audits
Learn more about our Sustainability efforts
Our 2024 Annual and Sustainability Report provide insights on how we are creating long-term value for our shareholders and the planet.